Discontinuation of the D Series and Our Commitment to You

Dear Valued Customers,

As part of our ongoing efforts to adapt to evolving market demands and technological advancements, we regret announcing the discontinuation of the D Series products, effective January 1, 2025. We sincerely appreciate your unwavering support for the xTool D Series, and we want to ensure that you feel valued during this transition.

Commitment to After-Sales Support

We remain committed to delivering exceptional after-sales support for D Series products, ensuring that you have access to replacement parts and technical assistance when needed.

If our technical support verifies that we are unable to provide the necessary replacement parts to repair your machine and keep it working properly (it rarely happens), we whole heartedly guarantee the following options to support you during this time:

· For Customers Under Warranty: You are entitled to get a refund based on product condition or a discount equivalent to 100% of your original D Series order amount, which can be applied towards the purchase of a new xTool laser machine.

· For Customers Out of Warranty: You will receive a discount equal to 50% of your original D Series order amount, applicable to the purchase of a new xTool laser machine.

If you need technical support or replacement parts, please get in touch with customer support.

Exclusive Accessories Availability

To support your ongoing projects, we will continue to supply exclusive accessories for the D1 Pro for one year (1/10/2026). This includes:

· Extension kit
· D1 Pro 20W/40W laser module
· D1 Pro IR laser module
· D1 Pro 5W/10W/20W/40W laser lenses

Some exclusive accessories are out of stock and vary by region. They will be online after restocking.

XCS Software Updates

We are committed to maintaining and updating the XCS general functions for the D Series.

Customer Perks

As some of our very first users, D Series customers have been integral to our growth and success. To express our heartfelt gratitude and sincere apologies for this transition, we are pleased to offer all D Series users exclusive perks:

$100 coupon*: Unconditional, valid for one year, and limited to one use per customer (expires on January 10, 2026). This discount can be combined with other coupons, including our trade-up discounts, ensuring you receive the best value as you transition to xTool new products.

Note:

· If you purchased from the xTool official website, please enter the email used for your D Series order at the checkout page, and manually enter the discount code "XTDCRC100" to apply it.

· If your purchase was made through a different channel, please contact our customer support and provide proof of purchase. Once verified, we will issue you a no-strings-attached discount code.

Return & Refund Policy

We understand that the discontinuation may come as a disappointment, and we apologize for any inconvenience. To support our valued D Series users, we are offering an exclusive return and refund policy for those who recently purchased D Series products:

For customers who purchased the D Series within 30 days (12/10/2024 - 1/10/2025) and wish to return their machine, we will offer a full refund and cover the shipping fee. Please click here to submit a ticket. Select 'Return & Refund Application' and include a note saying 'D Series Discontinued Return Request.'

All the D series customers from the xTool official store or the officially authorized store enjoy the same support and perks. If you are not sure whether you meet the requirements to enjoy the support and perks, please contact customer support to verify.

FAQ

I bought a D1 Pro from the xTool Amazon store. Can I get a €90 coupon?
Yes, all D series customers from the xTool official store or the officially authorized stores enjoy the same support and perks. If you are not sure whether you meet the requirements to enjoy the support and perks, please contact customer support to verify.

I bought 3 D1 Pro units. Can I get more coupons?
You can get a $300 coupon. Please contact our customer support to get the coupon code.

Can the coupon be applied to materials and accessories, or is it only for machines?
It can be applied to all products on the official website.

I am an early user and purchased on xtool.com, but I am a Canadian user and currently cannot use the coupon code on xtool.com or ca.xtool.com. What should I do?
You need to contact our customer support to transfer your information from xtool.com to ca.xtool.com so that you can use the code. This situation may happen to other users from Australia, etc as well.

When will the exclusive accessories be restocked?
The exclusive accessories that are in stock are available for purchase online. Some exclusive accessories are out of stock and vary by region. They will be online after restocking. Here are the restocking times for different regions/countries:
US/ JP: at the end of March or the beginning of April
EU/DE/FR/UK/CA: in the middle of April
AU: at the beginning of May

To every D Series user, we extend our deepest thanks. Your trust, creativity, and enthusiasm gave life to this product and left an indelible mark on our journey. Thank you once again for your trust in xTool. We are here to support you during this transition and beyond.


Warm regards,
The xTool Team