xTool Shipping Policy

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xTool Shipping Policy

Shipping policy

Shipping Update: Potential Delays Due to DHL Strike in Germany

We would like to inform our customers that there is an ongoing DHL strike in Germany, which may impact certain shipping operations. Currently, warehouse pickups remain unaffected, but there may be potential delays in shipment scanning, tracking updates, and final delivery.
We are closely monitoring the situation and working to minimize any disruption to your orders. If you experience any delays, we appreciate your patience and understanding. Should you have any concerns regarding your shipment, please feel free to contact our customer support team. Thank you for your understanding.

Shipping Country/Region

Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, Iceland

Shipping Cost ＆Shipping Address

Free shipping over €99 to inland areas of the following countries, products will be shipped from the German warehouse. Orders are processed within 1-3 business days. This refers to the time needed to prepare your order for shipping and does not include delivery time. Delivery times depend on your location and the shipping carrier.
Include Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Cases that require an additional shipping charge, products will be shipped from China warehouse. Orders are processed within 1-3 business days. This refers to the time needed to prepare your order for shipping and does not include delivery time. Delivery times depend on your location and the shipping carrier.
Shipping costs will be calculated on the checkout page.
1. All orders from Iceland.
2. P3, P2S/P2, F2 Ultra UV, Apparel Printer, Metalfab orders from Cyprus, Malta.

3. Remote or Island Addresses. (We cannot accurately select island type addresses for shipping settings, so we will communicate with you about shipping costs after the order is generated.) Below are some of the addresses that have been clarified:
Ceuta, Melilla, Islas Canarias, Santa Cruz de Tenerife, Fuerteventura, Gran Canaria, La Gomera, La Palma, Lanzarote, Tenerife, Livigno, Campione d’Italia, Taurianova, Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, Sint Maarten, Lesser Antilles, Monte Athos, Zakynthos, Creta, Santorini, Corfú, Islas Åland, Feroe, Groenlandia, Azores, Madeira, Trévoes, y la parte norte de Chipre, Crete.

All orders from Switzerland and Norway require an additional shipping charge, products will be shipped from German warehouse. Orders are processed within 1-3 business days. This refers to the time needed to prepare your order for shipping and does not include delivery time. Delivery times depend on your location and the shipping carrier.
Shipping costs will be calculated on the checkout page.
All orders from Switzerland and Norway require cross-border customs clearance, and VAT will not be charged at checkout. Customers may be required to provide VAT ID or identity ID for customs purposes. Please respond promptly to courier notifications to avoid delays or returns.

Shipping Carriers

Delivery address	Shipping from	Logistics providers	Shipping Cost	Estimated delivery time	Order Processing
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	Germany	DHL/UPS	6,99 € (order<99 €) Free (order≥99 €)	3-5 business days	1-3 business days

Switzerland, Norway, Iceland	China	DHL/FedEX/UPS	Calculated at checkout page	5-7 business days	3-5

Tariff and VAT:

Delivery time and transportation time are for referencing only.
All above days are business days.
If the payment is delayed, the processing time will be lengthened.
Shipping costs will be automatically billed at check out based on your shipping address.
Processing time of materials will be extended during the promotion period.
Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (vicky@info.xtool.com) to apply for an expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.

Delivery time and transportation time are for referencing only.
All above days are business days.
If the payment is delayed, the processing time will be lengthened.
Shipping costs will be automatically billed at check out based on your shipping address.
Processing time of materials will be extended during the promotion period.
Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (support.eu@xtool.com) to apply for an expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.

	Tariff	VAT
EU countries	xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged with tariff fees by custom, please contact us for help or reimbursement. (support.eu@xtool.com)	The displayed prices of products sold in xTool EU store are VAT inclusive. For business owners with tax-exempt status, deals can be made at tax-exempt prices. Visit the tax-exempt program.
Iceland	xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged with tariff fees by custom, please contact us for help or reimbursement. (support.eu@xtool.com)	We collect VAT according to the local policy of your shipping place and you can see the details on your order. After complete your order, you do not need to pay VAT to customs or local authorities. If you are charged with VAT to customs or local authorities, please contact us for help or reimbursement.
Switzerland, Norway	Customers are responsible for paying all the tariffs to customs or local authorities upon arrival. Any costs or return fees caused by delayed or failed customs clearance will be fully borne by the customer.	VAT is not charged at checkout. Customers are responsible for paying VAT to customs or local authorities upon arrival. Any costs or return fees caused by delayed or failed customs clearance will be fully borne by the customer.

Shipping:

Tariff: xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged with tariff fees by custom, please contact us for help or reimbursement. (support.eu@xtool.com)
VAT: We collect VAT for UK and EU countries according to the local policy of your shipping place and you can see the details on your order. After complete your order, you do not need to pay VAT to customs or local authorities. If you are charged with VAT to customs or local authorities, please contact us for help or reimbursement.

Orders Tracking

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, the express information and package tracking number, and you are aso able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating and so on will be notified to you in real time by email as well.

Note:

Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us support.eu@xtool.com within 24 hours of purchase, or we will ship to the address according to your order information.
If there is any force majeure that cause our products damage in transit, please contact us immediately at support.eu@xtool.com after you receiving your package. And we hope to get your understanding and patience in this circumstance.
Please note that the notification email will be sent to the email address you left in contact information on the checkout page, or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation support.eu@xtool.com and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
Please contact us at support.eu@xtool.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support.eu@xtool.com within the day with pictures and/or videos.