Enjoy Peace of Mind Brought by xToolCare
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for xTool S1 can help you save up to 75%.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-Way Shipping, Hassle-Free
Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
Exclusive Service, Expert One on One
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
2 Warranty Events, Cost Effective
The warranty events cover nearly 90% of machine failure and damage. xToolCare for xTool S1 can help you save up to 75%.
Full Coverage, Software & Hardware
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Free Two-way Shipping, Hassle-Free
Two-way free shipping helps you deal with the issues hassle-free. xTool customer service department gets everything right for you.
*Free two-way shipping is available in EU inland areas. For non-EU countries and remote areas or islands, free return shipping is provided.
Exclusive Service, Expert One on One
You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Lowest Cost, Highest Value
A showcase of laser module coverage with xToolCare
Lowest Cost,
Highest Value
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2 Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| D1 Pro 5W Laser Module | $69.99 | $39.98 | $109.97 | $428 | $318 |
| D1 Pro 10W Laser Module | $79.99 | $59.98 | $139.97 | $828 | $688 |
| D1 Pro 20W Laser Module | $159.99 | $99.98 | $259.97 | $1228 | $968 |
| D1 Pro 40W Laser Module | $79.99 | $199.98 | $279.97 | $2214 | $1934 |
| D1 Pro 1064 Infrared Laser Module in 20W 2-in-1 Kit | $79.99 | $99.98 | $179.97 | $1118 | $938 |
| D1 Pro 1064 Infrared Laser Module in 10W 2-in-1 Kit | $159.99 | $99.98 | $259.97 | $1118 | $858 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Sept. 26, 2023. All the prices are clearly written. There is no hidden fees.
Small Cost, Coverage Extended
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Warranty Parts | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool S1 | Main Parts | The main parts of the product except the non-warranty parts below. | 36 Months | 24 Months |
| xTool S1 | Accessories | Lens protector, User Manual, material, screwdriver, toolkit, grease | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damaged upon receipt) |
*Updated on Nov. 27, 2024. xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Start Your xToolCare Service Now!
Step 1: Log in to the Support Center
Use the email address associated with your xToolCare purchase to log in to your Support Center account.
If you haven’t registered yet, please sign up using the same email address.
Step 2: Go to “My Device” and click “Add Device”
Add your machine by clicking the “Add Device” button.
Make sure you have your machine’s Serial Number (SN), proof of the serial number, and purchase receipt ready. Having these documents prepared will help ensure a smooth binding process.
Step 3: Bind xToolCare to Your Device
Click the “Bind Care” button to link your xToolCare service to the machine.
This step is essential for activating your xToolCare coverage. *Note: Once xToolCare is bound to a machine, it cannot be refunded.（This does not affect your right to cancel within any applicable cooling‑off period.）
Step 4: Submit a Repair Request When Needed
If you require service, you can easily submit a repair request through your account whenever needed.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
