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Extend your 2-year standard warranty by up to 3 years, with key components of the main unit covered under official protection. The validity period of existing benefits for core components (Print head), such as free replacements, is extended, ensuring lasting support for your creative projects.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Within the xTool Care service period, if your core component ( Print head) is damaged due to an accident, replace it with a new one for only the replacement fee, saving up to 60% compared to standard repair costs.
Note: Excludes damage due to force majeure or intentional acts.
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
1/2 additional year(s) beyond the standard warranty.
Note: Extension duration and benefits depend on your plan and exclude certain components, countries, or regions.
Receive brand-new core component replacements for accidental damage such as liquid damage or impact damage — covering up to 80% of the component's retail price, with a service fee applied.
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery and will ship within 48 hours (see shipping policy for eligible regions) to help you resume production as soon as possible.
No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
| Product | Warranty Parts | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| xTool F1 | Main Parts | The main parts of the product except the non-warranty parts below. | 36 Months | 24 Months |
| xTool F1 | Accessories | User Manual, material, screwdriver,toolkit, grease | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damaged upon receipt) |
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
*If your main board is damaged, the whole machine will be replaced.
**If your laser module (including the lens) is damaged, the whole machine will be replaced.
***Updated on Nov. 27, 2024. xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
A showcase of laser module coverage with xToolCare
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2nd Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| D1 Pro 5W Laser Module | $69.99 | $39.98 | $109.97 | $428 | $318 |
| D1 Pro 10W Laser Module | $79.99 | $59.98 | $139.97 | $828 | $688 |
| D1 Pro 20W Laser Module | $159.99 | $99.98 | $259.97 | $1228 | $968 |
| D1 Pro 40W Laser Module | $79.99 | $199.98 | $279.97 | $2214 | $1934 |
| D1 Pro 1064 Infrared Laser Module in 20W 2-in-1 Kit | $79.99 | $99.98 | $179.97 | $1118 | $938 |
| D1 Pro 1064 Infrared Laser Module in 10W 2-in-1 Kit | $159.99 | $99.98 | $259.97 | $1118 | $858 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Sept. 26, 2023. All the prices are clearly written. There is no hidden fees.
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Cost of 2 Replacements |
|---|---|---|---|---|
| 10W+2W | $169.99 | $49.99 | $49.99 | $269.97 |
*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.
| Component Name | Standard Warranty | with xToolCare |
|---|---|---|
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Laser Head | 12 months | 24 months |
| Power Adapter | 3 months | 15 months |
| Field Lens | 3 months | 15 months |
| Fan | 3 months | 15 months |
| Cover Shield | 3 months | 15 months |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Use the email address associated with your xToolCare purchase to log in to your Support Center account.
If you haven’t registered yet, please sign up using the same email address.
Add your machine by clicking the “Add Device” button.
Make sure you have your machine’s Serial Number (SN), proof of the serial number, and purchase receipt ready. Having these documents prepared will help ensure a smooth binding process.
Click the “Bind Care” button to link your xToolCare service to the machine.
This step is essential for activating your xToolCare coverage. *Note: Once xToolCare is bound to a machine, it cannot be refunded.（This does not affect your right to cancel within any applicable cooling‑off period.）
If you require service, you can easily submit a repair request through your account whenever needed.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
