Enjoy Peace of Mind Brought by xToolCare
Official Extended Warranty, Create with Confidence
Extend your 2-year standard warranty by up to 3 years, with key components of the main unit covered under official protection. The validity period of existing benefits for core components (Print head), such as free replacements, is extended, ensuring lasting support for your creative projects.
Note: Extension duration varies by plan and excludes certain components, countries, or regions.
Core Component Accident Protection
Within the xTool Care service period, if your core component ( Print head) is damaged due to an accident, replace it with a new one for only the replacement fee, saving up to 60% compared to standard repair costs.
Note: Excludes damage due to force majeure or intentional acts.
Free Two-Way Shipping
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
Exclusive Service, Expert One on One
xToolCare is exclusive to the xTool official website. Only when you buy both machine and xToolCare from the official website can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
Priority Access, Quick Response
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Official Extended Warranty, Create with Confidence
Extend your 2-year standard warranty by up to 3 years, with key components of the main unit covered under official protection. The validity period of existing benefits for core components (Print head), such as free replacements, is extended, ensuring lasting support for your creative projects.
Note: Extension duration and benefits depend on your plan and exclude certain components, countries, or regions.
Core Component Accident Protection
Within the xTool Care service period, if your core component ( Print head) is damaged due to an accident, replace it with a new one for only the replacement fee, saving up to 60% compared to standard repair costs.
Note: Excludes damage due to force majeure or intentional acts.
Free Two-Way Shipping
With an xTool Care subscription, enjoy free round-trip shipping for repairs or maintenance. When components need replacement, we prioritize delivery to help you resume production within 48 hours (see xTool Care terms for eligible regions).
Priority Access, Quick Response
xTool’s expert technical team offers one-on-one consultation, with a swift 2-hour response time, providing accurate diagnostics and maintenance recommendations.
Priority Access, 12h Quick Response
Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
Original Factory Maintenance, Trustworthy
It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.
Pick your perfect Care plan
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Benefit | xTool Care (1-Year Plan) | xTool Care (2-Year Plan) |
|---|---|---|
| Official Extended Warranty | 1 year | 2 year |
| Core Component Warranty Extension | 12 months (Extend the warranty period for core components by an additional 12 months beyond the original term；Can be replaced once ONLY) | 24 months (Extend the warranty period for core components by an additional 24 months beyond the original term；Can be replaced once ONLY) |
| Core Component Accident Protection | Up to 2 times (Applies only to Print head) | Up to 4 times （Applies only to Print head） |
| Free Two-Way Shipping | Supported through the Coverage Period | Supported through the Coverage Period |
| Priority Access, 2h Quick Response | Supported through the Coverage Period | Supported through the Coverage Period |
Note: Warranty periods for core components and the main unit may vary; refer to the service terms for details.
Lowest Cost, Highest Value
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Basic Fees | Service Fees（Core Component Accident Protection) | Total Costs with xToolCare | Core Component Accident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| xToolCare for Apparel printer | €776,00 | €665,00 | €1.330,00 | €3.066,00 | €1.736,00 |
All the prices are clearly written. There are no hidden fees.
The prices displayed are for reference only and are calculated based on a 20% VAT rate.
Small Cost, Extended Coverage
| Component Name | Standard Warranty | xToolCare |
|---|---|---|
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not covered in the standard warranty | 12 months |
| USB cable | Not covered in the standard warranty | 12 months |
| Product | Warranty Parts | Details | Warranty Period with xToolCare | Warranty Period without xToolCare |
|---|---|---|---|---|
| Apparel Printer | Main unit（Print head not included） | The main parts of the product except the non-warranty parts and print head below. | 36 Months | 24 Months |
| Apparel Printer | Print head | ONLY refers to the print head that comes with the product - For Print head component that comes with the product, our commercial warranty covers up to 1 replacement due to functional failure within the warranty period. This coverage does not affect your legal rights under applicable consumer protection law in your country. | 12 months (Extend the warranty period for core components by an additional 12 months beyond the original term；Can be replaced once ONLY) | Failed the online test: 1 month warranty; can be replaced once ONLY Passed the online test: 6 months warranty; can be replaced once ONLY |
Online Test：We provide maintenance guidance videos to help you properly maintain the print head. After watching, you need to pass an online test to verify your knowledge. If you pass the test, you can participate in the online test. If you pass, the warranty period of the print head will be extended to 6 months.
Lowest Cost, Highest Value
A showcase of laser module coverage with xToolCare
Lowest Cost,
Highest Value
| Product | Service Fees | 2 Incident Costs with xToolCare | Total Costs with xToolCare | 2nd Incident Costs without xToolCare | Savings |
|---|---|---|---|---|---|
| D1 Pro 5W Laser Module | $69.99 | $39.98 | $109.97 | $428 | $318 |
| D1 Pro 10W Laser Module | $79.99 | $59.98 | $139.97 | $828 | $688 |
| D1 Pro 20W Laser Module | $159.99 | $99.98 | $259.97 | $1228 | $968 |
| D1 Pro 40W Laser Module | $79.99 | $199.98 | $279.97 | $2214 | $1934 |
| D1 Pro 1064 Infrared Laser Module in 20W 2-in-1 Kit | $79.99 | $99.98 | $179.97 | $1118 | $938 |
| D1 Pro 1064 Infrared Laser Module in 10W 2-in-1 Kit | $159.99 | $99.98 | $259.97 | $1118 | $858 |
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Highest Cost of 2 Replacements | Market Price of 2 Laser Head | You Save! |
|---|---|---|---|---|---|---|
| 5W | $69.99 | $19.99 | $19.99 | $109.97 | $428 | $318 |
| 10W | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 20W | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 10W 2-in-1 Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 10W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $179.97 | $1118 | $938 | |
| 20W 2-in-1 Kit (20W laser module) | $159.99 | $49.99 | $49.99 | $259.97 | $1228 | $968 |
| 20W 2-in-1 Kit (Infrared laser module) | $49.99 | $49.99 | $259.97 | $1118 | $858 | |
| 40W + 10W Kit (10W laser module) | $79.99 | $29.99 | $29.99 | $139.97 | $828 | $688 |
| 40W + 10W Kit (40W laser module) | $99.99 | $99.99 | $279.97 | $2214 | $1934 |
*Updated on Sept. 26, 2023. All the prices are clearly written. There is no hidden fees.
Lowest Cost, Highest Value
Lowest Cost,
Highest Value
| Power | Basic Service Fee | 1st Replacement of Laser Head | 2nd Replacement of Laser Head | Cost of 2 Replacements |
|---|---|---|---|---|
| 10W+2W | $169.99 | $49.99 | $49.99 | $269.97 |
*All the prices are clearly written. There is no hidden fee.
*For more details, kindly check xToolCare Terms of Service.
Smallest Cost, Largest Coverage
| Component Name | Standard Warranty | with xToolCare |
|---|---|---|
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Laser Head | 12 months | 24 months |
| Power Adapter | 3 months | 15 months |
| Field Lens | 3 months | 15 months |
| Fan | 3 months | 15 months |
| Cover Shield | 3 months | 15 months |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
Start Your xToolCare Service Now!
Step 1: Log in to the Support Center
Use the email address associated with your xToolCare purchase to log in to your Support Center account. If you haven’t registered yet, please sign up using the same email address.
Step 2: Go to “My Device” and click “Add Device”
Add your machine by clicking the “Add Device” button.
Make sure you have your machine’s Serial Number (SN), proof of the serial number, and purchase receipt ready. Having these documents prepared will help ensure a smooth binding process.
Step 3: Bind xToolCare to Your Device
Click the “Bind Care” button to link your xToolCare service to the machine.
This step is essential for activating your xToolCare coverage. *Note: Once xToolCare is bound to a machine, it cannot be refunded.（This does not affect your right to cancel within any applicable cooling‑off period.）
Step 4: Submit a Repair Request When Needed
If you require service, you can easily submit a repair request through your account whenever needed.
Kindly Notice! If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays (only when the laser heads are available in the US stock) after you pay the replacement fee.
1. To activate your xToolCare, bind it in the Account Center under "My Care" - "Bind Care".
2. xToolCare can be purchased only once for each machine.
3. A refund is available within 30 days of your xToolCare order, provided no xToolCare services have been utilized.
4. xToolCare costs cannot be transferred to another machine or owner.
For more details, kindly refer to xToolCare Terms of Service.
