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Aftersale Policies

Aftersale Policies

Limited Warranty

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

How to Obtain a Warrant Service

If the product does not work properly during the warranty period, please email us at Support@xtool.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.

xTool will try to analyze and solve your problem through online service. If the problem cannot be solved through remotely, you may need to send the product to xTool's local repair center. If the problem occurs within the warranty period, xTool will repair or replace the product and provide after-sales service for free.

This warranty does not apply to

products or parts whose warranty expired;
products purchased through channels that are not authorized by xTool, or products resold by other buyers;
normal discoloration, wear and tear, and consumption that occur during the use of the product;
failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by xTool;
damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
products or parts whose original identification information has been modified, altered, or removed;
products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
failure or damage caused by the use of software that is illegally authorized, non-standard or not publicly available;
damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
failure or damage caused by force majeure or accidents;
damage that occurs during its transit back for repair;
other failure or damage not caused by the quality of the product;
products that can operate uninterruptedly or without errors.

xTool does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

Special Notes

Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. xTool will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment.
About warranty issues related to a product which is purchased in China but already brought abroad: The customer needs to bear the cost related to the shipment of sending the product for repair and the international shipping cost when the repaired product is sent back to the customer.
xTool will not be responsible for any other promises made by agents that are not guaranteed by xTool.
For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
For products sold with separate agreements on after-sales service terms, the contract confirmed by xTool shall prevail.
If you submit a valid claim under this Limited Warrant, xTool at its sole discretion will

(1) provide you with detailed instructions and new or refurbished parts to repair the product;

(2) authorize your return of the product for

(i) repair with new or refurbished parts

(ii) replacement with a new or refurbished product that is equivalent to the product to be replaced

(iii) a refund of the purchase price.

Scope of responsibility

During the provision of after-sales service, xTool will cover the loss of product only when it assumes the responsibility for transit and repair.
UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL XTOOLBE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE XTOOL’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF XTOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Relationship of Consumer Law to this Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, xTool does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state.

Policy Restrictions Subject to Consumer Law.

To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. xTool disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and xTool limits the duration and remedies of such warranties to the duration of this express warranty and, at xTool's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you.

NOTE:

This after-sales policy may vary according to local laws and regulations, and xTool reserves the right to interpret and modify this warranty policy at any time at its sole discretion.

Return & Replacement policy

We hope you're delighted with your order. We understand that sometimes you would like a refund or a replacement. As long as an item fits the requirements in this policy, we will offer the service for you.

Depending on the order status, you can contact us through the method below

Order Placed	Order Delivered
Please send an email to vicky@info.xtool.com At this point, we will try to cancel your order and give you a refund. Please ~~don't~~ DO NOT open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.	Please send an email to support@info.xtool.com. We will help you with your return or replacement process as soon as possible. The product must fit the Conditions of Return and Replacement below. You may need to pay a service fee and the shipping cost.

Statutory Right of Withdrawal

You can withdraw your order without giving any reason within 14 days from the day on which you receive the goods purchased (or the last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

You must inform us of your decision to withdraw your order by contacting us using the contact details set forth below. We will communicate an acknowledgment of receipt to you by email.

We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we have received the goods back. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Please note that you must send back the goods by following the instructions indicated by us no later than 14 days from the day on which you communicate your decision to withdrawl. You will have to bear the direct shipping cost of returning these goods. Returned items must be in original, saleable condition with original tags, packages, materials and products. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

Please note that if you want to cancel the order or return the product with 14 days without any product manufacturing defect, you will pay for the shipping fee.

Voluntary Returns Policy and Service Fee

In addition to your statutory rights described above, you can return most products to us within 30 days of receipt of the products subject to the terms and conditions set forth herein.

For products returned between 15 to 30 days from receipt, a service fee will be deducted from the refund as follows:

Package Status	Product Category	Service fee*
Unopened	Machine	10%
Unopened	Accessory	15%
Opened, Unused	Machine	15%
Opened, Unused	Accessory	20%
Opened, Used	Machine	30%
Opened, Used	Accessory	20%

Note:

This returns guarantee does not affect your statutory rights and therefore does not affect your right to withdraw as described above.
This returns guarantee does not apply to materials and filters purchased separately. The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs.
The returned machine shall have not lasered more than 50 times.

*Note:

The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.
All products, packages, and materials must be intact. Please keep the original packing box in case you need to send back the products, or it might impact on the progress of return
Please note that if you want to cancel the order or return the product without any product manufacturing defect, you will pay for the shipping fee.

Refund Methods

We will issue a refund within a maximum of 14 days from the day on which we have received the goods back. You can see the refund in your bank account or credit card statement after the refund is issued. In certain circumstances, refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, please contact our customer services.

Returns Costs & Methods

Each item must be returned in the same condition as you communicated to us. Items purchased must be returned by following the instructions indicated by us. In the applicable cases, we’ll provide you with a pre-paid return label. Each label is linked to a specific return. To make sure that you receive a timely and correct refund, please include only the items listed on your return label in the corresponding box.

Where applicable, a return shipping fee plus tax (if any) will be deducted from your refund. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the items you’re returning. We’ll always display the most accurate return costs and methods available for your items.

Where applicable, we reserve the right to refuse returns or to charge you fees and expenses if the product isn't received in the condition you communicated with us.

What replacement policy covers

The products are purchased from xTool Official Online Store
- Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has suffered substantial damage in transit.
- Within 90 calendar days starting from 00:00 on the day after receiving a product if the product does not match the original description.
- Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect.

What will cost

In other non-statutory conditions, subject to xTool approval and to the extent complies with local laws, xTool may charge you additional fees as follows

Period	Service fee
Within(Including) 14 days	/
Between 15 to 30(Including) days	15%
Between 30 to 90 days	30%

Please note that if you want to replace the product within 90 days without any product manufacturing defect, you will pay for the shipping fee.

What will NOT cover

The product has been received for more than 30 days, the product cannot be returned.
The product has been received for more than 90 days, the product cannot be replaced without meeting the statutory conditions such as manufacturing defect.
The product was purchased from non-xTool channels.
The product returned to xTool does not include all original accessories, attachments or packaging, or items that were damaged due to improper use.
The product is found to be free of defects after all appropriate tests.
Failure or damage is caused by improper use, maintenance, or storage, such as:
- improper handling;
- Use the product for illegal purposes；
- improper plugging or unplugging of external devices;
- dropsor improper external crash;
- exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
- infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.), etc.
Failure or damage is caused by any installation, repair, alteration, addition or disassembly by agencies or personnel who are not authorized by xTool.
Modification, alteration or removal of the original identification information of the product or components.
Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).
The product received fails to be sent back to xTool within seven (7) calendar days after xTool confirms the replacement request.

Disclaimers

Only approved returns requests are accepted.
xTool, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
xTool will only accept returns to the address provided to you in your return confirmation email.
xTool will not accept any drop-off returns. All returns must be mailed.
Each item must be returned in the same condition as you communicated to us. Items purchased must be returned by following the instructions indicated by us. In most cases, we’ll provide you with a pre-paid return label. Each label is linked to a specific return. To make sure that you receive a timely and correct refund, please include only the items listed on your return label in the corresponding box.
Where applicable, a return shipping fee plus tax (if any) will be deducted from your refund. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the items you’re returning. We’ll always display the most accurate return costs and methods available for your items.
We reserve the right to refuse returns or to charge you fees and expenses if the product isn't received in the condition you communicated with us.
When returning a product for any reason, you must do so in the exact conditions you received it from us. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from us. We will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become our property, and that we are therefore entitled to sell it to third parties at our full discretion.
Gift Cards are non-returnable items. However, unused gift cards may be eligible for a refund by using customer service.

NOTE:

This after-sales policy may vary according to local laws and regulations, and xTool reserves the right to interpret and modify this warranty policy at any time at its sole discretion.

Warranty scope and period

Table header	Warranty scope	Warranty period	Instructions
xTool D1 Xtool D1 Pro	Main parts	24 months	The main parts of the product except the non-warranty parts below.
xTool D1 Xtool D1 Pro	Consumables and accessories	Not covered in the warranty	manual guide, material, screwdriver, toolkit, grease
xTool M1 series	Main parts	24 months	The main parts of the product except the non-warranty parts below.
xTool M1 series	Consumables and accessories	Not covered in the warranty	manual guide, material, screwdriver, toolkit, grease, smoke exhaust module, blade module, Ink cartridge, pre-filter,
xTool P2 series	The main components	24 months	The main parts of the product except the parts below.
xTool P2 series	Wearing parts	6 months	Laser tube
xTool P2 series	Accessories	No Warranty (Free replacement if damaged upon receipt)	Manual guide, material, screwdriver, toolkit, grease
xTool F1 series	The main components	24 months	The main parts of the product except the non-warranty parts below.
xTool F1 series	Accessories	No Warranty (Free replacement if damaged upon receipt)	Manual guide, material, screwdriver, toolkit, grease
xTool S1 series	The main components	24 months	The main parts of the product except the non-warranty parts below.
xTool S1 series	Accessories	No Warranty (Free replacement if damaged upon receipt)	Lens protector, manual guide, material, screwdriver, toolkit, grease
F1 Slide Extension	Main parts	24 months	The main parts of the product except the non-warranty parts below.
F1 Slide Extension	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, screwdriver, Blade panel, Movable ruler, Clamp
F1 Ultra Conveyor	Main parts	24 months	The main parts of the product except the non-warranty parts below.
F1 Ultra Conveyor	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, belt, Paper
Smoke Purifier	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Smoke Purifier	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, Filter, Smoke exhaust pipe/pipe
Fire Safety Set	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Fire Safety Set	Accessories	No Warranty (Free replacement if damaged upon receipt)	CO2 gas bottle, tube, 3M tape, User Manual
Screen Printer	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Screen Printer	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, Screen, Water-based ink, Cutting mat, Material, Magnetic board
Rotary Attachment series	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Rotary Attachment series	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, screwdriver, Mini level, Tape measure, Jaw, Stud components
Inline Duct Fan	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Inline Duct Fan	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, Smoke exhaust pipe/pipe
Smart Air Assist	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Smart Air Assist	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, Tube, Filter
Riser Base	Main parts	24 months	The main parts of the product except the non-warranty parts below.
Riser Base	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual, Screwdriver, Light blocking strip, Hex key
Automatic Conveyor Feeder	Main parts	12 months	The main parts of the product except the non-warranty parts below.
Automatic Conveyor Feeder	Accessories	No Warranty (Free replacement if damaged upon receipt)	User Manual
Retail Accessories	Internal parts of the machine	Comply with the above product warranty policy
Retail Accessories	others	No Warranty (Free replacement if damaged upon receipt)

Note 1:

The "warranty period" above starts from the date of receipt of the product, with the invoice date as a reference. Therefore, please keep your invoice as proof of purchase.

If there is no valid invoice, the warranty period will start from the date when the product leaves the factory.

If accessory has been replaced during the repair, the warranty period of this accessory will be refreshed while other parts keep the original warrant.

Note 2:

(1) Warrant for laser head: Laser power declines at different rates depending on various factors, such as frequency of usage, working hours, working environment, etc.

(2) The laser module of the F series machine is a high-precision component that cannot be repaired or replaced individually. If the laser module malfunctions, xTool will replace the entire machine for you. If the issue occurs outside the warranty period, you will be responsible for the cost of the corresponding components and shipping.

Note 3:

Warranty for laser tube:

(1) If any sign of the laser tube being broken is noted during the first unpacking inspection, xTool promises to provide after-sales warranty service for the laser tube;

(2) Within the warranty period, if the laser tube fails to function properly (fails to produce lasers, etc.) with no obvious defect noted though, xTool promises to provide after-sales warranty services for the laser tube;

(3) Within the warranty period, if any outward rupture of the laser tube occurs (including but not limited to the rupture caused by improper handling process or crack caused by freezing temperature), xTool does not provide after-sales warranty service for the laser tube.