xTool B2B Portal Guideline
Shopify B2B Set-up
1. Apply for a B2B Account
Fill out the B2B Account Application Form. Your sales manager will provide you with the registration link once the reseller agreement is completed.The email address you register for B2B will be used for placing orders in the future, so please make sure it is intended for order placement.
2. Wait for Approval
Once your account is approved, you will receive an email titled: Welcome to B2B ordering with Smart Desktop Laser Cutter and Engraver.
3. Log in to your B2B Account
You can either log in via the Email notification or click here. Please note that an account attempting to log in and out multiple times within a day may trigger Shopify’s risk control measures for New Customer Accounts. Please avoid logging in and out too frequently.
Shopify B2B Purchase Process
1. Click “Shop” to begin your purchase.
2. Select the product and add it to the cart
After adding the product to your cart, click the “Checkout” button to proceed to the payment page.Kindly note that consumer-end promotions (e.g., new user discounts, trade-up deals, and promotional offers) are not applicable to B2B orders. This is because xTool has already factored these discounts into the tax-exclusive B2B pricing, and applying them again would constitute double-discounting.
3. Click "Complete order" or "Submit for review"
Option 1: Complete order
This option is for non-FOB customers. To proceed with your payment via bank deposit, please contact your Sales Account Manager for our bank details.
Option 2: Submit for review
This is for FOB customers. If you want to make the payment through the bank deposit, click "Choose payment method later".
After your order is confirmed by the sales team, you'll receive your invoice and payment link to complete the purchase. Check and complete the order.
FAQ
If you can not log in.
Step 1: Check whether your B2B account is approved. If approved, you will receive a notification email.
Step 2: Check if you are using the right website and entrance. Click on the top right corner of the webpage to select the correct sub-site. Then, find the Login entrance from the website footer, named "B2B Portal".
Step 3: If the website and login page are correct but you are still having trouble logging in, try using a new incognito window. If it still doesn't work, please send a screenshot or video recording to emma@xtool.com (this is the xTool B2B operations team email) and kindly copy your sales manager. We will assist you with troubleshooting.
If we want to change or add a B2B account email address, how?
Please contact your Sales Account Manager to update or add an email address. Note that only your company email address can be used.
I want to search by SKU code.
Click the search button at the top of the webpage, and enter the SKU. Usually, the first item in the search results is the one you are looking for. After switching to the product detail page, please check whether the selected item is the one you want based on the product name, description, and the contents of the bundle.
I can not find the specific products I want.
Usually, most of the products are listed on the website. You can send the SKU and product name to the Order Processing Team, and our team will help you with the orders.
The prices I see on the website are incorrect.
Step 1: Please make sure you have applied for a B2B account using the registration link provided by your sales manager. Then, check if you are using the right website and entrance. You should log in through the B2B portal of the corresponding sub-site.
Step 2: Please check the email account used to log in. You should use the same email address that was used to register your B2B account. If you wish to use a different email address to place orders, please contact your sales manager.
Step 3: If both the login portal and account are correct but the pricing still appears incorrect, please send the screenshot of the video recording to emma@xtool.com (this is the xTool B2B operation team E-mail) and better copy your sales manager. We will assist you in resolving the issue.
I can't add products to the shopping cart.
Adding too many items to the cart at once can slow down the system or cause it to fail. Please add the items with lower purchase quantities first, and then add those with higher quantities.
I can not place an order or proceed to checkout.
Usually, you can submit the order for review or complete the order directly. If there is no button to proceed order, please send the screenshot of the video recording to emma@xtool.com
How can I track my orders?
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Notification email, which includes your order number, the express information and package tracking number. You can also log in to your Shopify account to view these details.
